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Return to shopRefund Policy
Refund Processing Timeline
| Stage of Refund | Description | Timeframe |
|---|---|---|
| Item Returned to Fashionbrandsvg | Once your returned package arrives at our facility, our Quality Control team carefully inspects the item to verify its condition. | Within 3–5 business days after the return is received |
| Refund Approval | As soon as the inspection is complete, an update is sent to your email with the result of the review. | Same day the inspection is completed |
| Refund Initiation | When the return is approved, the refund is processed through PayPal and directed back to the original payment method used at checkout. | Within 14 business days after approval |
| Funds Appearing in Account | Each bank or card issuer has its own internal processing time, which may affect when the funds show in your account. | Varies depending on your financial institution |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
|---|---|---|
| Item condition | Yes | The item must be unused, undamaged, and free from wear, odors, or alterations. |
| Original packaging | Yes | All original packaging, labels, and tags must be present and intact. |
| Proof of purchase | Yes | A valid order number or confirmation email is required for all returns. |
| Return approved under Fashionbrandsvg Return Policy | Yes | All items must meet the conditions outlined in our main return guidelines. |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Clearance or discounted items | Not eligible | All discounted or clearance items are considered final sale. |
| Wrong size chosen by customer | Not eligible | Please refer to the size guide before completing your purchase. |
| Incorrect customization or misspelling provided by customer | Not eligible | Personalized orders follow strict input accuracy requirements. |
| Color differences caused by device screens | Not eligible | Minor color variations are normal due to different display settings. |
| Return shows signs of wear, alteration, or damage | Not eligible | You may request the item to be shipped back to you. |
Exchanges
| Exchange Reason | Eligible? | Details |
|---|---|---|
| Defective product received | Yes | Photos or videos of the defect must be submitted to our support team. |
| Damaged item on arrival | Yes | A replacement is arranged once the issue is verified. |
| Size, color, or preference change | No | Only defective or damaged items qualify for an exchange. |
| Replacement out of stock | Refund instead | A full refund is issued to the original payment method. |
How Refunds Are Issued
| Method | Explanation |
|---|---|
| PayPal (default) | All refunds are securely processed through PayPal, regardless of the original payment type. |
| Original payment source | Refunds always return to the same method used during checkout. |
| Proof of refund | Available upon request if your bank requires documentation. |
What To Do If You Haven’t Received Your Refund
| Step | Action |
|---|---|
| 1 | Contact your bank or card issuer, as processing times can vary. |
| 2 | Review the refund confirmation email sent by Fashionbrandsvg. |
| 3 | Reach out to us if delays continue — we can provide proof of refund initiation. |
Contact Information
| Method | Details |
|---|---|
| Company | FASHIONBRANDSVQ LLC |
| support@fashionbrandsvg.com | |
| Address | 3582 S 3425 W, West Valley City, UT 84119, United States |
| Support Hours | Mon – Sat / 8:00 AM – 7:00 PM |