Cancel/ Change Order

At Fashionbrandsvg Company (FASHIONBRANDSVQ LLC), we understand that shopping decisions can evolve, and sometimes an order may need to be updated or canceled shortly after it’s placed. To keep our production flow fast, accurate, and reliable, we’ve established a clear framework that allows for adjustments within a limited and carefully structured timeframe.

I. Order Modification and Cancellation Window
Fashionbrandsvg Company offers a brief adjustment window immediately following the placement of an order. This period is designed to align with the precise moment our automated processing system begins preparing your items for production, packaging, and fulfillment.

A. The 4-Hour Adjustment Period
Every customer is granted a strict 4-hour window from the time an order is successfully submitted to request either a complete cancellation or a modification. This includes changes related to product selection, size, color, personalized details, quantities, or any other custom order specifics.

To initiate a modification or cancellation during this window, customers must contact our team through one of the following official channels:
• Submitting a support request via the “Contact Us” page on the Fashionbrandsvg website
• Sending a clearly detailed request to support@fashionbrandsvg.com

The official time of your request is determined by the timestamp of your support ticket or the exact time your email is received in our system. Only requests submitted within the 4-hour window are eligible for guaranteed processing.

B. When the Timeframe Has Expired
Once the 4-hour adjustment window has passed, your order enters the active production and fulfillment phase. At this point, it is considered locked into our system and can no longer be altered or canceled due to production scheduling, material allocation, and automated processing.

Because our fulfillment workflow moves quickly to ensure timely delivery, we cannot guarantee any changes to size, design, color, shipping method, address details, or product adjustments after this period. All orders continuing beyond the 4-hour window are treated as final.

If a requested change is submitted too late and the item proceeds to shipment, the customer remains fully responsible for the purchase price. If the customer wishes to return or exchange the item once received, standard return procedures will apply, including any associated return shipping costs. Ensuring timely action within the adjustment period is essential for avoiding additional inconvenience or fees.

II. Address Accuracy & Customer Liability
Accurate shipping information is crucial to a smooth delivery experience. Fashionbrandsvg Company relies entirely on the details provided by the customer during checkout, and this information is used exactly as entered.

A. Customer Obligation to Verify Address Details
It is the customer’s sole responsibility to confirm that all address fields—including street number, apartment or suite number, city, state, and ZIP code—are correct at the moment of purchase. Even minor errors can result in delays or undeliverable shipments, which is why we strongly encourage careful verification before completing checkout.

B. Issues Caused by Incorrect Addresses
Fashionbrandsvg Company is not liable for delivery failures, lost packages, delays, or returned shipments resulting from an incomplete or incorrect address provided by the customer.

If a package is returned to our facility due to an address error, customers will be responsible for all reshipment costs. If the item is lost or cannot be retrieved because of an incorrect address, we are not obligated to issue a refund or send a replacement order.

Once an order is shipped and a tracking number has been created, address changes can no longer be made by us. At that stage, changes must be handled directly with the shipping carrier and are subject to the carrier’s policies, availability, and any associated fees.

III. Customer Support & Order Assistance
If you need help or wish to initiate a cancellation or modification request within the eligible timeframe, our support team is ready to assist. You may reach us at:

support@fashionbrandsvg.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM

Your cooperation and understanding allow us to maintain a fast, efficient, and reliable fulfillment operation. By placing an order with Fashionbrandsvg Company, you acknowledge and accept the terms outlined in this policy. We appreciate your trust and look forward to serving you with clarity, consistency, and exceptional care.